Technical Support Services for Agencies

Enhancing your web and app development services with our customised technical support

We are excited to announce our new service offering that's tailor-made for web development agencies like yours. The service is designed to provide top-tier technical support for the products and solutions you create.

We understand the precious nature of your developers' time. By delegating technical support tasks to our dedicated team, you can refocus your resources on the core aspects of solution development.

Types of projects we can support:

E-commerce websites
Integrated e-commerce websites
On-premise and desktop applications
System integrations
Mobile applications
Cloud applications

Technology stack:

Microsoft .NET/.NET Core
MSSQL/MySQL/PostgreSQL/Cloud DBs
HTML/CSS/JavaScript/React
React Native
Azure

Systems we have integrated with:

Access Dimensions

Access Factory Master

Exchequer

Pegasus Opera

Gold Vision CRM

Salesforce CRM

SugarCRM

Sage 200

We've formulated two comprehensive support packages tailored to suit your needs:

Fixed Price Package

For a flat monthly rate, our team will provide diagnosis and resolution for an unlimited number of bugs in any given project. With this package, you never have to worry about fluctuating costs or unexpected invoices. You pay a standard fee, and we take care of the rest.

Along with the resolution services, we provide a detailed timesheet for full transparency. This timesheet contains a clear breakdown of time allocated for diagnosis, communication, bug fixing, and testing, providing you with insight into how we manage your project support.

Hour Bank Package

The Hour Bank Support Package offers a more flexible approach. Purchase support hours in advance at a predetermined hourly rate and utilise them across any project you bring to us. The minimum top-up for this package is 24 hours, which gets activated when your balance hits six hours or less.

Any remaining hours simply roll over to the next billing period, so you never lose the value you've paid for. Similar to our Fixed Price Package, the Hour Bank Package also includes a comprehensive timesheet that details how we spend our time providing support to your projects.

Partner with us and experience a seamless transition of responsibilities, allowing your developers to focus on what they do best - creating top-tier web and app solutions.

When it comes to ensuring smooth operations for your projects, our Fixed Price Technical Support Package delivers exactly what you need. This package begins with a structured project familiarisation and handover process to ensure that our support team understands your project's unique needs and challenges.

Project Familiarisation and Handover:

At the start of our engagement, our team goes through an in-depth familiarisation process with your project. We understand your project's ins and outs, goals, and potential technical challenges. This comprehensive onboarding process allows us to provide effective and efficient support tailored specifically to your project.

After familiarisation, we facilitate a seamless handover process. During this stage, we ensure our team is fully equipped with all necessary knowledge and tools to support your project successfully. This ensures that we can hit the ground running when it comes to providing you with top-tier support.

Unlimited Support:

With this package, our team is available to diagnose and resolve an unlimited number of bugs in any given project within the month. This allows you to focus more on the development and innovation aspects of your projects while we ensure their smooth operation.

All-inclusive Monthly Rate:

The flat monthly rate means you know your expenses upfront, allowing you to manage your budget effectively. There are no hidden fees or additional charges.

Detailed Timesheet:

Transparency is crucial to us. Therefore, for every issue handled, we provide a detailed timesheet that indicates the time spent on diagnosis, communication, fixing, and testing. This gives you a complete view of what’s being done to ensure your projects are running smoothly.

Access to Expertise:

Our team is proficient in handling various technologies such as .Net, Ms SQL, React, and React Native. This breadth of expertise means we can provide comprehensive support for your projects, regardless of the technology stack.

Regular Communication and Updates:

We understand the importance of clear communication. We ensure regular updates are given regarding the status of any ongoing support tasks, changes, or improvements.

Quality Assurance:

With our Fixed Price package, quality is guaranteed. Each issue resolution goes through a thorough testing process to ensure that the fix is effective and does not introduce new issues.

Opt for our Fixed Price Technical Support Package today and experience stress-free management of your projects’ technical support needs. We’re here to handle your technical difficulties so you can focus on what you do best—creating outstanding web and app solutions.

If your project needs are more flexible or you're managing multiple projects, our Hour Bank Technical Support Package provides an adaptable and cost-effective solution. This package starts with an extensive project familiarisation and handover process to equip our support team with a deep understanding of your projects and their specific requirements.

Project Familiarisation and Handover:

Our team begins by investing the time to understand your project thoroughly. This involves examining your project’s goals, existing architecture, technology stack, and any potential technical hurdles. Our in-depth familiarisation ensures we offer precise and effective support, tailored to your project's unique needs.

Once we are well-acquainted with your project, we facilitate a streamlined handover process. Our goal is to ensure a seamless transition, arming our team with the necessary knowledge and tools to offer exceptional support services.

Prepaid Support Hours:

With the Hour Bank package, you purchase support hours upfront at a fixed hourly rate. These pre-purchased hours can be utilised across any project, giving you the flexibility to allocate support resources as and when you need them.

Flexible Usage:

You can use your banked hours across any of your projects. It's a convenient and adaptable way to handle support for multiple projects or tasks with varying degrees of complexity.

Top-up and Rollover:

There is a minimum top-up of 24 hours required when your balance reaches 6 hours or less. However, any unused hours roll over to the next period, ensuring you receive the full value of your investment.

Detailed Timesheet:

We maintain complete transparency with our clients. For each task undertaken, we provide a detailed timesheet outlining the time spent on diagnosis, communication, resolution, and testing.

Access to Expertise:

Our team of experts proficient in .Net, Ms SQL, React, and React Native is at your disposal, ready to handle a wide range of technical challenges across diverse projects.

Regular Communication and Updates:

We keep you in the loop with regular updates regarding support task statuses, giving you peace of mind and the information you need to make informed decisions.

Quality Assurance:

Quality is paramount to us. Each resolution provided by our team goes through a meticulous testing process to confirm its effectiveness and to avoid any new issues.

Choose our Hour Bank Technical Support Package and gain access to flexible, reliable, and transparent technical support services. We're here to handle your technical challenges so you can focus on what truly matters—crafting excellent web and app solutions for your clients.